These terms govern your use of RideX ("we", "us", "the platform"), available at
ridebooking.online and through our mobile app. By creating an account you
agree to them. If you do not agree, please do not use RideX.
In short: RideX connects customers with independent driver partners.
We are a technology platform, not a transport company. Drivers are not our
employees. Fares are paid in cash directly to the driver. You must be 18 or
older to use RideX.
1. What RideX is, and is not
RideX operates a technology platform that puts customers in contact with
independent driver partners who provide transport services. We do not own
vehicles, employ drivers, or provide transport ourselves.
The contract for the journey is between you and the driver partner. RideX
facilitates that connection, handles the booking, and calculates the fare.
2. Eligibility
You must be at least 18 years old.
You must provide accurate information, including a working mobile number.
One account per person. You are responsible for everything done through it.
3. Obligations of driver partners
If you register as a driver partner, you confirm and continue to confirm that:
You hold a valid driving licence of the correct class for your vehicle,
and it is not suspended, expired or cancelled.
Your vehicle has valid registration (RC), insurance covering
commercial passenger use, a valid fitness certificate, and where
required a commercial permit and PUC certificate.
You are legally permitted to carry passengers or goods for payment in the
state where you operate.
The documents you upload are genuine and belong to you and your vehicle.
You will not drive under the influence of alcohol or drugs, or while your
licence is suspended.
You will comply with all traffic laws and carry the passengers safely.
You will inform us immediately if any of the above stops being true.
These are your legal obligations, not ours. Providing false documents or
driving without valid papers is an offence, and you remain personally
responsible for it. We may suspend or remove you at any time, without notice,
if we have reason to doubt any of the above.
4. Fares and payment
Fares are quoted before booking and held for three minutes.
Payment is in cash, directly to the driver, at the end of the trip.
RideX does not collect or hold your money.
Waiting beyond the free minutes, additional stops, and any optional extra
you choose to add are included in the amount payable.
A cancellation fee may apply if you cancel after a driver has been assigned
and the grace period has passed.
Drivers owe RideX a commission on completed trips. That is a matter between
the driver and RideX, not the customer.
5. Your conduct
You agree not to:
Use RideX for anything unlawful, or to transport prohibited goods.
Behave abusively, threateningly or unsafely toward a driver or customer.
Damage a vehicle, or travel without paying.
Interfere with the platform, or attempt to access other users' data.
Impersonate another person or create accounts on their behalf.
We may suspend or terminate any account that breaches these terms.
6. Safety
Driver partners are reviewed before they can accept trips, and we check the
documents they submit. We cannot guarantee the conduct of any individual
user or driver. Please use the safety features provided: verify the vehicle
number before boarding, share your trip, and use the SOS function if you feel
unsafe. In an emergency, contact the police on 112 first.
7. Limitation of liability
To the fullest extent permitted by law:
RideX is not liable for the acts, omissions or conduct of any driver partner
or customer.
RideX is not liable for delays, vehicle breakdowns, traffic, route choices,
or accidents during a journey.
RideX is not liable for indirect or consequential losses, including missed
flights, trains, appointments or business opportunities.
The platform is provided on an "as is" basis. Maps, routes, estimated times
and distances come from third-party services and may be inaccurate.
Nothing in these terms excludes or limits liability where the law does not allow
it to be excluded — including liability for death or personal injury caused by
negligence, for fraud, or under the Consumer Protection Act, 2019. Your statutory
rights as a consumer are not affected.
8. Indemnity
You agree to indemnify RideX against claims, losses and legal costs arising
from your breach of these terms, your misuse of the platform, or — if you are
a driver partner — from your operating a vehicle without the valid licence,
permits, insurance or documents required by law.
9. Insurance
RideX does not provide insurance cover for journeys. Driver partners are
required to hold their own valid insurance covering commercial passenger use.
Customers may wish to hold their own personal travel or accident cover.
10. Data and privacy
We collect your name, mobile number and location as described in our
Privacy Policy. You can request deletion of your account
at any time through our account deletion page.
11. Suspension and termination
We may suspend or close an account at any time if we believe these terms have
been breached, if documents appear false, or if there is a risk to the safety
of others. You may stop using RideX at any time.
12. Changes to these terms
We may update these terms. The version number and date at the top will change,
and continued use after an update means you accept the revised terms. For
material changes we will ask you to accept again.
13. Grievance officer
In accordance with applicable Indian law, complaints about the platform or
about content may be sent to our Grievance Officer:
We acknowledge complaints within 24 hours and aim to
resolve them within 15 days.
14. Governing law
These terms are governed by the laws of India. Disputes are subject to the
jurisdiction of the courts at Rewari, Haryana, without prejudice to any
consumer's right to approach a consumer forum where they reside.
15. Regulatory status
Ride-hailing aggregators in India are regulated under the Motor Vehicles
Aggregator Guidelines, 2020, with licences issued by each state's transport
authority. RideX operates only where it is permitted to do so.