Delete your RideX account

This page explains how to request deletion of your RideX account (developer: RideX) and the data associated with it.

How to request deletion

  1. Email us from any address, or send a message from the mobile number registered to your RideX account.
  2. Include the mobile number you use to sign in to RideX, so we can identify the correct account.
  3. Write "Delete my account" in the subject line.
Email privacy@ridebooking.online

We confirm receipt within 2 working days and complete deletion within 30 days.

What gets deleted

DataWhat happens
Your nameDeleted permanently
Your mobile number and sign-in accountDeleted permanently
Saved and recent placesDeleted permanently
Location historyDeleted permanently
Driver profile and documents (drivers only)Deleted permanently

What we keep, and for how long

DataRetention
Completed trip records (date, route, fare) Kept up to 8 years, with your name and number removed
Commission and settlement records (drivers only) Kept up to 8 years, with identifying details removed
We keep anonymised trip and payment records because Indian tax and accounting law requires businesses to retain financial records. These records cannot be linked back to you once your account is deleted — your name and mobile number are removed from them.

Deleting only some of your data

If you want specific data removed but wish to keep your account — for example your location history or saved places — email the same address and tell us what you would like removed. You do not have to delete your whole account.

If you have a ride in progress

We cannot delete an account with an active trip. Please complete or cancel your trip first, then send the request.